Privacy Policy
Introduction
At Mombasa Cleaning Services Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or cleaning services.
By using our website or contacting us for services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect and process the following types of information:
- Your name
- Phone number
- Email address
- Property address
- Booking and service details
- Communication records
- Website usage information through cookies and analytics tools
We only collect information that is necessary to provide our services effectively and improve customer experience.
How We Use Your Information
Your information may be used for the following purposes:
- To provide and manage our cleaning services
- To respond to enquiries and quotations
- To schedule appointments and communicate updates
- To process payments where applicable
- To improve our website and customer experience
- To maintain internal business records
- To comply with legal obligations
We will never sell or rent your personal information to third parties.
Data Protection
We take appropriate security measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. Access to personal data is limited only to authorised personnel who require it for business purposes.
Sharing Your Information
We may share your information with trusted service providers or partners only where necessary to deliver our services or comply with legal requirements.
We do not share personal information for marketing purposes without your consent.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance. Cookies help us understand how visitors interact with our website and allow certain website functions to operate properly.
You can choose to disable cookies through your browser settings if preferred.
Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of third-party websites.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
- Withdraw consent for marketing communications
- Ask questions regarding how your information is used
Requests regarding personal data can be made through our contact details.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, and maintain business records.
Updates to This Privacy Policy
Mombasa Cleaning Services Ltd reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Mombasa Cleaning Services Ltd through our official communication channels.
Your privacy matters to us.